Support


Find demos, documentation, sample apps, tutorials, training resources and more for your product.

Resources

There are several appropriate resources which our customers can use to find most of their answers quickly

Code Samples

The Eyeshot installation provides 80 code samples in both C# and VB.NET and for both WinForms and WPF platforms, from the basic CustomData to the advanced EyeshotDemo. Source code samples are the best place to start learning Eyeshot. These can be found under the product installation folder.

Documentation

Eyeshot product documentation can be found here.

Frequently Asked Questions

Eyeshot Frequently Asked Questions can be found here.

Developer Talk Forum

Join the Eyeshot developers discussion here.

Help Center

The best place to learn how to extend or customize the Eyeshot control.

Migrating from the previous version

If you are upgrading from Eyeshot 2022, you may find this article helpful.

Breaking Changes

The latest Eyeshot version breaking changes can be found here.

Changelog

The latest Eyeshot version changelog can be found here.

Getting Started

Some videos from our Getting Started YouTube playlist

Technical Support

Covers every stage of your development process - from initial evaluation to a successful release

Priority Support

Applies to customer who have purchased a current subscription.

All our licenses come with 12 months of maintenance and support, provided by the same engineers who built the products.

The support services may be requested using:

  • the Support Tickets section available inside the developer's account on the devDept’s website
  • the EyeshotTools utility application, designed to simplify ticket creation and already installed with the product setup.

Re-establishment of a working system on all support cases is of first importance to us.

Trial Support

Applies to all users of our products who have not yet purchased a subscription, but are evaluating our products during their trial initial period.

During your 30-day trial period, you get access to all of the same online resources included with our licensed products. You also get free technical support included.

Email us to: support@devdept.com

Other

Applies to subscriptions that have expired. Developer support services are no longer offered to inactive subscriptions.

If your subscription is already expired, get in touch with our sales team to get 12 additional months of technical support or look for a solution here.

How to get the most out of the support service

In case you decide to use the ticketing supporting system, please keep in mind the following tips:

  • Give as much information as you can about your issue in your ticket when you initially submit it
  • Provide screen shots and explanations of the expected and actual state of the application
  • Check on the Support Policy if your issue is included or not in the support scope

We are always here to help you be as productive as possible.

Support Business Hours and Ticket Response Times

All licenses come with a 24 hours Ticket Response time from Monday to Friday, 08:30 am - 05:00 pm CET (excluding weekends and public holidays in Italy).

This means that we will provide an initial response (but not necessarily a resolution) to each support inquiry within 24 hours of receipt of such support inquiry and will use reasonable efforts to resolve the issue generating the inquiry as soon as possible.

Training

Due to limited resources, devDept does not provide training on a scheduled basis. We occasionally organize customer tailored training sessions at the company headquarters. If you are interested, feel free to Contact Us.