Purchase Frequently Asked Questions (FAQ)

	How do you license your products?
	Our Developer License allows 1 developer to work with the design-time product. The Developer License are perpetual and have no deployment limitations, they allow the use of our controls for an unlimited number of applications.

	What are the advantages of the License with Subscription?
	The Subscription License is the best choice for professional developers. Upgrade to any new version/release free of charge for 12 months. Speak with a support technician who will work to resolve your problems.

	Do you accept purchase orders?
	Yes, we do. For more information, please visit our Purchase Orders page.

	Do I have to pay tax?
	This depends on where you're located, please visit VAT Information page.

	Do I have to pay for shipping?
	No. As all our products are supplied electronically, there are no shipping or distribution costs.

	Will I receive a boxed package or CD?
	No. We distribute all our software electronically so that we are able to keep costs down for our customers.

	When will I receive the product if I pay via a credit card or purchase order?
	As soon as your order is processed, no matter which method of payment you choose, you will receive an email that will contain invoice information (if you pay by credit card, this will show as paid) and will contain the activation keys that you have purchased. We aim to process all orders within 24 hours of receipt.

	Can I purchase one license now and purchase more later?
	Yes. Please email us with details of what you have, and what you would like, for pricing information.

	I purchased a Single Developer License a couple of weeks before your major version release. Am I eligible for a free upgrade?
	Yes, we offer free major version product updates if you have placed your order within 30 days prior to the official release of the major version.

Is there a money-back guarantee?

If you are unhappy with the product, please contact us and we will do our best to solve the problem for you. If, within the first 30 days of your purchase, you are unsatisfied and we have been unable to resolve the issues you have been having, we will refund the amount you've paid, on the understanding that you will destroy any licenses received, and uninstall the software. Outside of this period (more than 30 days after purchase) any refunds will be at devDept's sole discretion.